We as operator of the website at www.berotec.de (also respectively “Online-Shop)” are responsible with respect to current data protection law, in particular the Datenschutz-Grundverordnung (“DSGVO“) (General Data Protection Regulation, (GDPR) for personal information of the user (“you“) of this website.
In the following, we explain to you, within the context of our duty to provide information, (Sect. 13 ff. DSGVO), what information is processed from your visit to our website, and on what legal basis this occurs. We also give you information on how we protect your data from a technical and organizational perspective, and your rights as they relate to us and respective authorities.
1. Information on responsible party
Tel.: +49 (0) 711 477 52 275
2. Processing of your personal information
2.1. Informational use of our website
When you access our website just to read it / visit it, so-called log files are created in which your are automatically recorded.
The following log files are automatically processed:
- IP-address of accessing computer
- Type of Internet browser used
- Language of Internet browser used
- Version of Internet browser used
- Operating system and its version
- Accessed pages
- Date and time of your visit
- Time zone difference to Greenwich Mean Time (GMT)
- Access status/httpss-Statuscode
- Transferred amount of data
- Success or error of the charging process
The logfiles contain your IP address and possibly other personal data. Therefore, an assignment to you is basically possible. However, we store your data only temporarily and specifically not together with other personal data.
In order to make our website available to you, we need to process dthe above-mentioned data. We also save the data for the purpose of security of our information technology systems. In these purposes our legal claims rest upon the data on the legal basis of Sect. 6 (1) par. f DSGVO to be processed..
The log files in which even your IP address is included, will be anonymized after seven days. By doing this, the last octet will be replaced by random numbers. Thats why an assignment to you will no longer be possible after the anonymization and your data will not be saved together with other personal information.
In order to make our website available to you, the processing of the above data is essential.
The legal basis for processing the data for anonymisation purposes ist Sect. 6 (1) par. f DSGVO.
3. Use of offers
3.1. Customer account
You have the option of using our website to create a customer account with your personal data. This is voluntary and the data will not be passed to third parties. If you wish to open a customer account, you must provide us with the following information:
- E-mail address
When you submit your registration, we save we save your IP address and date and time of your registration together with your details. When submitting the registration, you consent to the processing of your data by us.
Your data will, for purposes of managing your client account and providing it with its associated functions, e.g. the processing of your customer data, and the displaying of your orders. The legal basis for the storage of your customer account data is Sect. 6 (1) par. a DSGVO.
We save your data that you provided to us as part of your voluntary registration as long as you do not delete your customer account with us. If you make changes to your information, the old information will be deleted and only the updated data will be stored. In addition to this data, save the date and time of the transmission of your data to us, as well as your IP address. The processing of this data corresponds to our legitimate interest (Sect. 6 (1) par. f DSGVO) to ensure the safety of our systems and to counteract abuse. This extra Data is deleted as soon as it is no longer needed, or at the latest when the contract is settled with you.
You can always close or modify your voluntary customer account with us. You will find the functions to change your details or cancel your account in your profile. After 14 months of inactivity of the customer account, we close it and wipe out your data. In addition, we only save your data to comply with our contractual or legal obligations (such astaxobligations) (such as tax obligations) (Sect. 6 (1) par. c DSGVO). In this case, we block your data insofar as it is only processed for the necessary purposes.
When you place an order on our website, we need the following data to fulfill the contract with you:
- First name, last name and (billing and shipping) address to send you your order and the invoice
- E-mail address to send you the order confirmation and make your contract documents available immediately after the order
- Your payment information to process the payment for your order
- Telephone number (optional) to clarify questions
- Which motorcycle you drive (make / model) (optional), serves the customer analysis and product improvement
- How did you find us? (optonal) to analyze our company presence
To deliver your order, we pass on your shipping address data fto our shipping or logistics service providers.
Our legal basis for the processing of the data is Sect. 6 (1) par. b DSGVO. The data will be stored for as long, as it is necessary for the contract. Apart from that we will only store your data to fulfill our contractual or legal obligations (such as tax obligations) (Sect. 6 (1) par. c DSGVO). 6 (1) par. c DSGVO). In this case, we block your data to the extent that tit is only processed for the necessary purposes.
In addition to this data, we save the time (Date and time) of the transmission of your data to us, as well as your IP address. The processing of this data corresponds to our legitimate interest (Sect. 6 (1) par. f DSGVO) to ensure the safety of our systems and . to counteract abuse This additional data will be deleted as soon as it is no longer needed, at the latest when the contract with you is completed.
3.3 Payment Methods
If you are on our site for payment by a payment provider, this provider also receives your personal data, such as your name, address and account details. In addition, our house bank receives your bank details, if an electronic payment is received.
PayPal: If you pay on our website with PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449 Luxembourg) PayPal will receive your payment details for payment. The legal basis for data processing, Sect. 6 (1) par. b DS-GVO. Information about this can be found athttps://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#rAnnex.
Credit card payments We process payments by credit card, via the payment service provider Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. For electronic payment processing, Stripe receives your personal data, such as your name, address and your Bank account. The legal basis for data processing is Sect. 6 (1) par. b DS-GVO.If you pay on our website with yourcredit card, your credit card provider will receive the information that you have placed an order with us. It is possible that your credit card provider may perform a credit check. Further information Please refer to the respective website of your credit card provider.
4. Bonus promotion
If you purchase the product “Chain oiler MOFESSOR” from us and send us a documentation of the installed chain oiler according to the conditions of participation, we will process the following data from you to process the documentation and send you free chain oil:
- first name and surname
- motorcycle model
- e-mail address
We do not publish your e-mail address or your address next to the documentation (“Installation instructions”), but only your name and the motorcycle model, or at your request a pseudonym chosen by you.
The legal basis for processing the data is Art. 6 (1) lit. a GDPR. The data will be stored for as long as the documentation has been published on our website and we may need to reassign you to them. Furthermore, we only store your data in order to fulfill our contractual or legal obligations (such as tax obligations) (Art. 6 (1) c) GDPR). In this case, we block your data to the extent that they are processed only for the necessary purposes.
5. Contact form
You can contact us electronically via our contact form, e.g. to give us feedback or to ask us questions. If you use this method, please submit the following data to us:
- e-Mail address (so that we can contact you)
- first name and surname (optional)
In addition to the information that you voluntarily provide to us, we store the date and time of the submission of your data to us, as well as your IP address. The processing of this data corresponds to our legal interest (Sect. 6 (1) par. 6 (1) lit. f DSGVO) to ensure the safety of our systems and counteract abuse. This data that we gathered during your contact will be deleted after 12 months. or at the latest, when we no longer have any need to contact you.
By submitting the contact form you agree to our processing your data. The legal basis for the processing of your data for the purpose of processing your contact is Sect. 6 (1) par. a DSGVO. The data is stored until it is no longer necessary for achieving the purpose of the conversation with you and the concerns of your contact has been fully clarified.
If you contact us in order to enter into a contract with us, the legal basis for the processing of your personal data is Sect. 6 (1) par. b DSGVO. This data will be deleted after 12 months, or after that at the latest when the purpose of the contract is achieved. In addition, we save your data only for contractual or legal obligations (e.g. tax obligations) (Sect. 6 (1) par. c DSGVO).
6. Contact by e-mail and telephone
You can contact us either by email or telephone. Your personal data communicated to us in this way is saved with us. The data is not passed to third parties. The data will be exclusively used to process your contact. The legal basis for the processing of your personal data is Sect. 6 (1) par. f DSGVO. The data will be saved until it is no longer necessary because the purpose of your contacting us has been achieved and the issue of your contact is comprehensively clarified.
If your contact is aimedat entering into a contract with us is the additional legal basis for the processing of your personal data is Sect. 6 (1) par. b DSGVO. This data is stored for as long as it is required to carry out Ithe contract. n addition, we only save your data to comply with contractual or legal obligations (such as tax obligations) ((Sect. 6 (1) par. c DSGVO).
In addition to the information that you voluntarily provide to us, we will receive the date and time of your data submission to us, if applicable, as well as your IP address. The processing of this data stems from our legal interest (Sect. 6 (1) par 6 (1) lit. f DSGVO) to ensure the safety of our systems and counteract abuse. These dates, which we additionally save during your contact, will be deleted as soon as they are no longer needed, at the latest when the issue about which you contacted us is fully clarified.
You can notify us at any time (see above paragraph 1) that, in the context ofthe conversation, we should delete the relevant data. In such cases, all personal data used in the conversation will be deleted and a continuation of the conversation will not be possible.
Please note the following: You can make sure that no cookies are stored on your computer at all, or that the storage is only permitted to certain cookies. You can select this in your Internet browser settings. You can also view and delete the stored cookies there.
If you block all cookies, it may cause some of the features of our website not to be available to you.
7.1. Own Cookies
We use our own cookies to ensure the functionality of our website. Some elements of our website cause your Internet browser to be recognized again after switching between sites.
For the processing of personal data in cookies, which we put on our website to ensure the functionality of our website and our offer, the legal basis is Art. 6 (1) lit. f DSGVO.
|Name Cookie||Purpose of the cookie||Storage time|
|cookie_notice_accepted||saves the accepting of the cookies Cookies notice||30 days|
|tk_ai||This is only used in the admin area and is applied for general Analytics tracking.||5 years|
|tk_lr||Collection of internal metrics for User activities to improve the user experience.||1 year|
|tk_or||Collection of internal metrics for User activities to improve the user experience.||5 years|
|tk_qs||Collection of internal metrics for User activities to improve the user experience.||30 minutes|
|tk_r3d||Collection of internal metrics for User activities to improve the user experience.||3 days|
|tk_rl||Collection of internal metrics for user activity to improve the user experience.||1 Second|
|tk_ro||This is only used in the admin area and is applied for general Analytics tracking.||1 Second|
|tk_tc||Collection of internal metrics for user activity to improve the user experience.||1 Second|
|__stripe_mid||Stripe is used to make credit card payments. Stripe uses a cookie to remember who you are and to allow BEROTEC to process payments without going to its own servers to save credit card information.||1 year|
|__stripe_sid||Stripe does the credit card payments. Stripe uses a cookie to remember who you are and to allow BEROTEC to process payments without having to save credit card information on its own servers.||30 minutes [|
For the processing of personal data in cookies that are not essential for ensuring the functionality of our website, the legal basis is Sect. 6 (1) par. a DSGVO.
Contradiction and removal possibility
As mentioned in the introducion to this segment, you may can change the settings in your Internet browser to enable or disable the transmission of cookies. Cookies that have already been saved by your internet browser can be deleted there at any time. If cookies for our website are restricted or deactivated, it imay happen that some functions can no longer be used.
7.2. Foreign cookies (Third party cookies/Third provider cookies)
The analytics service Google Analytics is implemented on our website by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA (hereinafter “Google Analytics“).
Google Analytics sets cookies that store the following information:
- Type of internet browser used
- Version of the internet browser
- The operating system you are using
- Referrer (previously visited website)
- Your shortened IP address
- Time of the server request
|Name Cookie||Purpose of the cookie||Storage time|
|_ga||Serves to differentiate users to generate statistical data on the use of the website.||2 years|
|_gat||Restrict the request rate for Google Analytics||until the browser session is ended|
|_gid||Serves to differentiate users to generate statistical data on the use of the website.|| 24 hours |
|ga-disable-UA-112027141-1||Disables Google Analytics cookies||Expires automatically on 31.12.2099|
We use the Google Analytics function, your IP address before saving or anonymizing processing. Your IP address will usually still be shortened within the European Union/the EEA and will only then be transferred to Google servers in the USA. The processing of your information is pseudonymous and we will not be merging it with other personal information received from you.
We use the data collected by it for statistical purposes to optimize our website and offers. The legal basis for this is Sect. 6 (1) par. f DSGVO.
You can also capture the data through the Cookie generated by and related to your use of the website data (incl. your IP address) to Google and can prevent the processing of this data by Google by clicking on httpss://tools.google.com/dlpage/gaoptout?hl=en) and downloading and installing the available browser plugin.
The saving of Google cookies can be either be prevented directly in your browser settings, or the processing of your data can be prevented by clicking on the following link and bringing in an “opt-out”: disable Google Analytics . An “opt-out cookie” is set, which prevents the collection of your user data on this website.
8. Social Media
8.1. Icon links to Social Networks
On our website, we use small icons that each refer to our website on third-party platforms (Facebook, YouTube, Instagram). All of these are hyperlinks, so no data will be automatically transferred by you, except when you click on the icons and a new tab opens in your browser with the website of a third-party.
8.2. Facebook Fanpage
We operate on the social media platform Facebook (Facebook Inc., Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, D2 Dublin, Ireland, (hereinafter: “Facebook“) a fan page that we link to our company page via the Facebook icon. As long as you do not click on the link, Facebook will not receive any data from you. If you do click on the link for example to “like” our corporate appearance on Facebook or to “like” our site, Facebook will receive data from you (which data Facebook receives also depends on whether you are logged in on Facebook with your user profile or not when you click the page).
Although Facebook uses tthis data on their own responsibility, inter alia to create profiles, on our corporate website we can only see aggregate data, i.e. statistics that have no personal reference. These are called “page Insights”. More information about the page Insights can be found at the following link: .
Due to the specifications of the DSGVO, we have entered into a Facebook-provided agreement with Facebook, in which the joint responsibility for our fan page is regulated. You will find this agreement in German at the following link:
It follows that Facebook shall be primarily responsible for the aggregated Insight data. Also, Facebook shall carry out all obligations under the DSGVO with regard to the processing of Insights data (inter alia. Sect.s 12 and 13 DSGVO, Sect.s 15-22 DSGVO and Sect,s. 32-34 DSVGO). If you direct an inquiry to us regarding our Facebook Fanpage, we will timely inform Facebook about the matter. Facebook will answer the request according to our agreement.
In the use and linkage of different communication channels lies our legitimate interest in the processing of personal data. The processing occurs on the legal basis of Sect. 6 subsect. 1, par. f DSGVO. Facebook’s data policy can be found at https://www.facebook.com/policy.php.
For the purpose of the responsive design of our website, we link videos from Youtube’s Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA (hereinafter “YouTube“). We also set the advanced privacy mode so that information about you can only be shared with YouTube if you click on the video’s play button. Playing the video.
When you play the video, you enable YouTube cookies that gather information for analysis and information purposes and to Improve userfriendliness. According to YouTube, the data is processed pseudonymized. However,once you are logged in on your Google or YouTube account, the data may be directly associated with your YouTube account.
The legal basis for incorporating the services of YouTube on our website and the associated processing of your data is Sect.. 6 (1) par. f DSGVO.
10. Your rights
When we process your data, you are “concerned” within the meaning of the DSGVO. You have the following rights: right to information, right to rectification, right to restriction of processing, right to cancellation, right to information and right to data portability. In addition, you have a right to object and a right of withdrawaland the right to complain to the supervisory authority.
Below you will find details about individual rights:
10.1. Right to information
You have the right to ask us to confirm whether we process your personal information;
Inasfar as we process your personal information, you have the right to request information about :the following:
- the processing purposes:
- the categories of personal data that are processed;
- the recipients or categories of recipients, to whom your personal information has been disclosed or will still be disclosed, in particular to beneficiaries in third countries or in international organizations;
- if possible, the planned duration for which your personal data will be saved or, if this is not possible, the criteria for determining this duration;
- the existence of a right of rectification or or deletion of your personal data or restriction on processing by us or a right to object to to such processing;
- the existence of a right of appeal to a supervisory authority;
- if the personal information was not collected directly from you, all available information about the origin of the data;
- the existence of automated decision making, including profiling in accordance with Sect 22 (1) and (4) DSGVO and – at least in these cases – meaningful information about the logic involved, and the range and the expected outcomes of such processing for you.
If we transfer your data to an international organization or to a third country, you also have the right to request information on whether suitable guarantees in accordance with Sect.. 46 DSGVO in connection with the transmission exist.
You have the right to rectification and/or completing the information we have stored about you if such data is incorrect or incomplete. We will do the rectification or completion immediately.
10.3. Right to limit processing
Under certain conditions, you have the right to demand that we restrict the processing of your personal data. At least one of the following prerequisites must be fulfilled:
- You deny the correctness of the personal data, for a period of time that enables us to verify the accuracy of the personal information
- The processing is illegal and you reject the deletion of personal data and instead demand the restriction of the use of personal data;
- We no longer need your personal data for processing, but you need it for asserting, exercising or defending legal claims, or
- You object to the processing pursuant to Sect. 21 (1) GDPR, as long as it is not certain whether our legitimate reasons prevail over your interests.
10.4. Cancellation rights
You have the right to ask us to delete your personal information immediately, if we are required to do so. This is the case if one of the following conditions is met:
- Your personal information is fno longer needed for the purposes for which they were collected or otherwise processed.
- You revoke your consent on which the processing in accordance with Sect. 6 (1) par. a or Sect. 9 (2) par. a DSGVO is based, and there is no other legal basis for processing.
- You object against processing in accordance with Sect. 21 (1) DSGVO and there are no overriding legitimate grounds for processing, or you object pursuant to Sect. 21 (2) DSGVO against the processing.
- Your personal data became processed illegally.
- The deletion of personal data is for fulfillment of a legal obligation under EU law or the laws of the member states to which we are subject.
- Your personal data was collected in relation to information society services offered in accordance with Sect 8 (1) DSGVO.
If we have made your personal information public iand we are required according to the above conditions to delete it, we take into account the technologies and implementation costs of appropriate measures available to us, including those of a technical nature, to inform other data controllers, who are responsible for processing personal information, that you requested us to delete all links to such personal data or of copies or replications of such personal information.
However, your right to delete does not exist if processing is required for the following reasons (exceptions):
- To exercise the right to free Expression and information;
- to fulfill a legal obligation, which requires processing according to the law of the Union or the Member States which we are subject to, or to carry out a task that is in the public interest or in the exercising of official authority which has been transferred to us
- For reasons of public interest in the Public health in accordance with Sect.. 9 (2) par. h and i and Sect. 9 (3) DSGVO;
- for archive purposes, scientific or historical research or for statistical purposes in the public interest in accordance with article 89 (1) DSGVO, where the right referred to in (1) is expected to prevent the achievement of the objectives of such processing or seriously impair it, or
- to claim, exercise or defend legal claims.
10.5. Right to information
Once you have asserted your right to have your information rectified, deleted or restricted, we are obliged to inform all recipients to whom we have disclosed your personal information of the rectification, erasure or restriction of processing of your data, unless this proves to be impossible or is associated with a disproportionate effort.
10.6. Right to data portability
You have the right, under the following conditions, to receive the personal information you provide to us in a structured, common and machine-readable format, and the right to have this information transmitted to another responsible person:
- The processing shall be based on consent according to Sect..6 (1) par. a or Sect 9 (2) par. a or Sect 9 (2) par. a DSGVO or on a contract in accordance with Sect. 6 (1) par. b and
- processing is done by automated procedure.
You also have the right to demand that we transfer your personal data directly to another responsible person, as far as it is technically feasible and liberties and rights of other persons are not affected.
This right to data portability does not apply when processing is required for the performance of a task which is in the public interest or in exercising public authority assigned to us.
10.7. Right to object
You have the right, for reasons that arise from your particular situation, to object at any time against the processing of your personal data, based on Sect. 6 (1) par. e or par. f DSGVO. Objecting This also applies to profiling as mentioned in these provisions.
We will cease to process your personal information in the event of an objection, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is intended to assert, exercise or defend legal claims.
If we process your personal information to do direct advertizing, you have the right to object at any time to the processing of your personal data for the purpose of such advertising. This also applies to profiling insofar as it is associated with direct mail.
If you object to the processing of your personal data for direct marketing purposes, we will no longer process it for these purposes.
You have the option related to the use of information society services – regardless of the RL 2002/58 / EC (e-Privacy Directive) – to exercise your objection by means of automated procedures in which technical Specifications are used.
10.8. Right to cancellation
You have the right, according to Sect. 7 (3) DSGVO, to revoke your consent at any time. The revocation of consent does not invalidate the lawfulness of the processing retrospectively.
10.9. Right of appeal to a supervisory authority
You have the right to appeal to a supervisory authority, without prejudice to any other administrative or judicial remedy. In particular, in the federal state in which you live or work or where the alleged violation occurred, if you believe that the processing of your personal data is contrary to the DSGVO.
An overview of the respective federal states’ data protection officers and their contact details can be found at the following link: