Shipping information

We ship exclusively with DHL. Standard shipping rates are as follows:

Deutschland 4,90€
Österreich, Belgien, Dänemark, Frankreich, Luxemburg, Niederlande, Polen, Tschechien 9,90€
Estland, Finnland, Italien, Kroatien, Lettland, Litauen, Norwegen, Portugal, Rumänien, Schweden, Schweiz, Slowakei, Slowenien, Spanien, Vereinigtes Königreich, Ungarn 13,90€
Australien, Kanada, USA 27,90€
Australien, Kanada, USA (7-10days term)EXPRESS 55,00€

Please note that shipping outside the EU may result in additional costs in the form of VAT, import tax and other fees that are borne by the buyer.

Please contact us in advance for shipments to addresses outside of countries named above.

Delivery times

Nach erfolgreicher Bestellung wird eine Bestätigungsnachricht mit unseren Kontodaten an Sie versandt. Die Ware erhalten Sie innerhalb von 2-6 Werktagen, nachdem Sie den gesamten Rechnungsbetrag überwiesen haben.

Order process and further information

1. Products Selecting, gathering in the shopping cart and paying

In our online store you can select from an assortment of products offered by us, by using the “add to cart” button to gather them in a vrtual shopping cart without obligation. You can at any time see what you have selected on the “your cart” link. You can at any time change the number of selected products in the cart by changing the quantity and then clicking “Update cart”. The products in the shopping cart can be removed from the cart at any time by clicking the button marked with a cross.

2. Enter your Data / Login

The “continue to checkout”-button will take you to the entry field for your data . Here you can choose whether you want to register with us as a new customer or want to pay without creating an account. If you have already registered with us, you can register here with your e-mail address or your login username and password. After entering your data or logging in, you can enter your shipping and billing address and check and select which payment method you want to use.

3. Selecting a method of payment

Next, select the payment method desired. We offer you the possibility to pay by PayPal, pay in advance, or pay by credit card (through Stripe). Make your selection by clicking the selection field in front of the payment method you prefer.

4. Shipping method

We offer you shipping via DHL.

5. Order overview and completion of the order

The data entry takes place on one page. You can see the items you put in the cart here, as well as the costs incurred, shipping address, and method of payment, and can correct any inaccuracies. Please check whether all information is correct. Click the “Buy now” button to make a binding offer to buy the goods that at this time are in the shopping cart and send your order to us.

6. Order confirmation

You will receive an e-mail confirming that your order was received, which will list the items you ordered. This e-mail is still not an acceptance of your offer, but serves exclusively to inform you that your order was received.

7. Conclusion of contract

The presentation of our goods in our online store provides no binding offer on our part. With your order you enter into a binding offer with us. The exact time when a contract is concluded between you and us depends on your selected payment method:

If you choose the payment option “Prepayment”, a contract between us only comes into effect with the submission of an explicit declaration of acceptance by us, which takes place within two working days with a separate e-mail. If you choose the “PayPal” option, a contract is concluded between you and us when you have completed the payment process with PayPal. If you choose the “Stripe” payment option, a contract is concluded between you and us once you have completed the payment process (included on our site in the ordering process).

8. Payment methods

For orders via our online shop, we offer the following methods to pay for your goods:

a. Bezahlen per Vorauskasse
Wenn Sie im Rahmen des Bestellprozesses die Variante „Vorauskasse“ wählen, schicken wir Ihnen nachdem ein Vertrag zwischen Ihnen und uns zustande gekommen ist per E-Mail unsere Kontodaten mit der Bitte zu, den vereinbarten Gesamtbetrag auf unser Konto zu überweisen. Die Zahlung wird sofort fällig. Bitte geben Sie bei der Überweisung den in der E-Mail angegebenen Verwendungszweck an, damit wir Ihre Überweisung zuordnen können. Vielen Dank!

b. Bezahlen mit PayPal
Wenn Sie im Rahmen des Bestellprozesses die Variante „PayPal“ ausgewählt haben, gelangen Sie unmittelbar nach Abschluss der Bestellung auf die Seite von PayPal.
Bitte melden Sie sich dort an und folgen Sie den Anweisungen von PayPal.

c. Bezahlen mit Kreditkarte per Stripe
Wenn Sie im Rahmen des Bestellprozesses die Variante „Stripe“ ausgewählt haben, öffnet sich ein Zahlungsformular, ohne dass Sie für den Kaufabschluss umgeleitet werden. Hier können Sie Ihre Kreditkartennummer, das Ablaufdatum Ihrer Kreditkarte sowie den Sicherheitscode (CVC) eingeben. Sie schließen den Zahlungsvorgang in diesem Fall mit einem Klick auf den Button „Jetzt kaufen“ ab.

9. Storage of the contract text

We save the contract text and send you the contract documents by e-mail. If you have registered with us as a customer, you can also view your order on our website after you have logged in.

10. Legal liability for defects .

Statutory warranty rights apply to all products that you can order from our online shop, unless otherwise stipulated in § 3 of our Terms and Conditions.

11. Contract language

The contract language is German.

12. Complaints / online dispute resolution

If you have a complaint, you can enter your complaint on the online dispute resolution website provided by the European Commission. Your complaint will then be forwarded to us. Please call the following link and follow the instructions there:

https://ec.europa.eu/consumers/odr/

Of course you can also contact us directly Contact our customer service:

e-Mail: kontakt@berotec.de

Tel: +49 (0)711-4775-2275

13. Consumer arbitration

We shall not participate in any dispute settlement procedure before a consumer arbitration board and we are not compelled to do so