We ship exclusively with DHL. Standard shipping rates are as follows:
Austria, Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic
Estonia, Finland, Italy, Latvia, Lithuania, Sweden, Switzerland, Slovakia, Slovenia, Spain, United Kingdom, Hungary
Please note that shipping outside the EU may result in additional costs in the form of VAT, import tax and other fees that are borne by the buyer.
Please contact us in advance for shipments to addresses outside of countries named above.
After your successful order, a confirmation message with our account data will be sent to you. You will receive the goods within 2-6 working days after you have paid the entire invoice amount.
Order process and further information
1. Products Selecting, gathering in the shopping cart and paying
In our online store you can select from an assortment of products offered by us, by using the “add to cart” button to gather them in a vrtual shopping cart without obligation. You can at any time see what you have selected on the “your cart” link. You can at any time change the number of selected products in the cart by changing the quantity and then clicking “Update cart”. The products in the shopping cart can be removed from the cart at any time by clicking the button marked with a cross.
2. Enter your Data / Login
The “continue to checkout”-button will take you to the entry field for your data . Here you can choose whether you want to register with us as a new customer or want to pay without creating an account. If you have already registered with us, you can register here with your e-mail address or your login username and password. After entering your data or logging in, you can enter your shipping and billing address and check and select which payment method you want to use.
3. Selecting a method of payment
Next, select the payment method desired. We offer you the possibility to pay by PayPal, pay in advance, or pay by credit card (through Stripe). Make your selection by clicking the selection field in front of the payment method you prefer.
4. Shipping method
We offer you shipping via DHL.
5. Order overview and completion of the order
The data entry takes place on one page. You can see the items you put in the cart here, as well as the costs incurred, shipping address, and method of payment, and can correct any inaccuracies. Please check whether all information is correct. Click the “Buy now” button to make a binding offer to buy the goods that at this time are in the shopping cart and send your order to us.
6. Order confirmation
You will receive an e-mail confirming that your order was received, which will list the items you ordered. This e-mail is still not an acceptance of your offer, but serves exclusively to inform you that your order was received.
7. Conclusion of contract
The presentation of our goods in our online store provides no binding offer on our part. With your order you enter into a binding offer with us. The exact time when a contract is concluded between you and us depends on your selected payment method:
If you choose the payment option “Prepayment”, a contract between us only comes into effect with the submission of an explicit declaration of acceptance by us, which takes place within two working days with a separate e-mail. If you choose the “PayPal” option, a contract is concluded between you and us when you have completed the payment process with PayPal. If you choose the “Stripe” payment option, a contract is concluded between you and us once you have completed the payment process (included on our site in the ordering process).
8. Payment methods
For orders via our online shop, we offer the following methods to pay for your goods:
a. Paying cash in advance
If you choose the “prepayment” option during the ordering process, we will send you an e-mail with our account details after an agreement has been concluded between us and you, asking you to transfer the agreed total amount to our account. The payment will be due immediately Please enter the purpose specified in the e-mail during the transfer, so that we can assign your transfer. Thank you!
b. Paying by PayPal
If you have selected the “PayPal” option as part of the ordering process, you will be taken to the PayPal page immediately after the order has been placed.
Please log in there and follow the instructions from PayPal.
c. Paying by credit card via Stripe
If you have selected the “Stripe” option in the ordering process, a payment form opens without redirecting you to the checkout. Here you can enter your credit card number, the expiration date of your credit card and the security code (CVC). In this case, you conclude the payment process by clicking the “Buy Now” button.
9. Storage of the contract text
We save the contract text and send you the contract documents by e-mail. If you have registered with us as a customer, you can also view your order on our website after you have logged in.
10. Legal liability for defects .
Statutory warranty rights apply to all products that you can order from our online shop, unless otherwise stipulated in § 3 of our Terms and Conditions.
11. Contract language
The contract language is German.
12. Complaints / online dispute resolution
If you have a complaint, you can enter your complaint on the online dispute resolution website provided by the European Commission. Your complaint will then be forwarded to us. Please call the following link and follow the instructions there:
Of course you can also contact us directly Contact our customer service:
Tel: +49 (0)711-4775-2275
13. Consumer arbitration
We shall not participate in any dispute settlement procedure before a consumer arbitration board and we are not compelled to do so.